LOCAL
ASSISTANCE RIDER We
will be do all our best to assist you in case you need an intervention. Generally
speaking, the vast majority of our interventions are courtesy, and at no
charge. However, please keep in mind that we do not provide the same level of
services as a hotel, and charges may apply when customers are soliciting the
Local Assistance repeatedly for interventions that are not justified, see http://www.usaparis.com/policies.htm. However, if you
require additional services specifically, we will be happy to assist you,
knowing that none of the charges listed in Annex will apply without your
prior consent.
7.
RESTRICTIONS: Assistance
should not be called or required before your arrival time as mentioned on
your lease contract, which is generally 1 PM.. This does not apply if you
paid the early arrival fee, but it does apply if you had a courtesy
permission to check in before the contract hour. You may be reminded this and
denied assistance before hours, including cases where cleaning is not done
yet etc Inconveniences, such as a non essential appliance malfunction, are taken care of
within 6 hours to 1 business day and calls should be done during business
hours above. If you want to expedite
and call the Office asap, a fee applies depending
on the hours of your call, after email notification by our Local Assistance
and written acceptation by customer (email or text message are OK). For each intervention, you are required to
sign a service form describing the nature of the intervention. You are free
to add your comments and any restrictions, but if you refuse to sign the
form, the service will be disrupted until the issue is resolved. a.
Make sure that you understand how to operate
the entrance door locks, they work differently in Paris. Feel free to call
us, do not disturb neighbors. b.
Using US
appliances, even with adapters, like hair dryers or electric razors is
strictly prohibited and causing hazards to the electrical installation. c.
Please
contact your Booking Agent or our Property Management Unit if you need
clarifications concerning this rider. Typically, in 99% of the cases the
charges here below do not apply. They are meant to encourage our customers to
use our services responsibly, in order to allow a better service for all. ANNEX
: TARIFF OF INTERVENTIONS - FOR INTERVENTIONS
NOT INCLUDED IN THE BASIC LOCAL ASSISTANCE
: NOTE
: You will not be charged any of the charges here below unless you have
required the related EXTRA services ( email or text message are acceptable
forms ). In
addition, the charge must be notified by our Local Assistance Team BEFORE
the service is rendered, by email or text message. If
the appliance is faulty, the service is free DURING BUSINESS HOURS. Our hourly rate is EUR 75/hour during
business hours and EUR 150/hour outside business hours. Each hour started is
counted in full. 1.
Assistance to
open entrance doors of building or apartment: EUR 100 during business hours,
for the first hour, and EUR 75/hour after. The fee is waived if the door
opening requires a locksmith due a faulty lock. If the assistance is over the
phone only, the service is free during business hour, and EUR 30 outside
business hours. 2.
Assistance to operate wifi
connection over the phone : EUR 30 during business hours and EUR 60 outside, if the connection is not faulty. 3.
Assistance to operate wifi
connection at the apartment during business hours : EUR 100 for the first
hour. Regular hourly rate applies after. 4.
Assistance to
operate TV remote control over the phone : EUR 30 during business hours and
EUR 60 outside, if the appliance is
not faulty. 5.
Assistance to operate TV remote control at the
apartment : EUR 100 during business hours for the first hour , if the appliance is not faulty. Regular
hourly rate applies after. 6.
Extra cleaning: EUR 70/hour during business hours and
EUR 120/hour outside. 7.
Extra fee for expediting interventions at properties,
if possible: EUR 50 within 12 hours.: EUR 80 within 6 hours ( FOR A CALL
RECEIVED DURING business hours ) 8.
Transportation fee of Staff during business hours
: EUR 40 + cost of taxi 9.
Transportation fee of Staff outside business hours :
EUR 100 + cost of taxi ACCEPTED : _______________________________ DATE : _________ Signature of Customer PRINT NAME : _________________________________________________ ………………………………………………………………………………….. APT_REF
: ________________ (for internal use only -to be filled by PPTY_MANGT) |
