RENTAL POLICIES
TERMS OF USE
NO HIDDEN FEE POLICY

Please also check carefully our following options and feel free to call our toll free numbers for advice:

• “SATISFACTION GUARANTEED” CANCELLABLE TYPE OF CONTRACTS

• CSA VACATION RENTAL INSURANCE
  
  

• TRAVEL GUARD SELF DECIDED CANCELLATION INSURANCE (covers also loss of job or income)

• VRBO FREE VACATION RENTAL GUARANTEE

…if you are looking forward to a no risk deal.

1. ACCEPTANCE OF TERMS OF USE OF OUR SERVICES

The present Terms of Use (“Policies”) apply to your access to and use of USAParis.com – Imarketers.net, Inc.’s (“Imarketers.net, Inc.”) website at www.USAParis.com (the "Site") and the vacation rental service (the "Service"). The Site, the Service, and any other services Imarketers.net, Inc. provides on the Site are hereby referred to collectively as the "Services."

Please read this document carefully. The Services are available to you provided you accept and abide by the policies herein described:

1. By accessing or using the Services, you consent to receiving electronic communications from Imarketers.net, Inc. These communications may include notices about your account and information concerning or related to the Services.

2. You agree that any notices, agreements, disclosures, or other communications that Imarketers.net, Inc. sends to you electronically will satisfy any legal communication requirements, including any requirement that communications be in writing.

3. Imarketers.net, Inc.'s failure to act in a particular circumstance does not waive its ability to act with respect to that circumstance or similar circumstances. Any provision of this Policy that is found to be invalid, unlawful, or unenforceable will be severed from this Policy, and the remaining provisions of this Policy will continue to be in full force and effect.

4. The section headings and titles in this Policy are for convenience only and have no legal or contractual effect. Any provisions in this Policy that by their nature should survive the termination of this Policy (including, without limitation, provisions governing indemnification, limitations on liability, disclaimers of warranty, and ownership of intellectual property) will continue to remain in full force and effect after the termination of this Policy.
   
   
5. This Policy is governed by the laws of the States of Delaware and Florida, USA, excluding conflicts of law principles. Any controversy or claim arising out of or relating to the Services or this Policy must be commenced within one year after the claim arose and will be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association.

6. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in Boca Raton, Florida, and judgment on the arbitration award may be entered into any court of competent jurisdiction. The award of the arbitrator will be final and binding upon the parties without appeal or review except as permitted by Florida law. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party's rights or property pending the completion of arbitration.
   
   
7. This Policy, including all terms of service of use and guidelines referenced in it, is the entire understanding between you and Imarketers.net, Inc. concerning the Services.

This document is longer than usual because typically policies and terms of use are commonly published and/or provided in small prints, but we have chosen to use normal fonts in order to promote fair business practices.

While rental contracts and policies are necessarily restrictive, we provide the best service we can within the limits of this type of rental. Once you understand the limitations of the service, as compared to hotel rooms, for instance, we are confident that you will spend a wonderful stay in Paris in the prime locations that we offer.

Feel free to contact us for further details on the benefits and limitations of this type of rental. If you are new to it, we will be glad to assist you.

If you do not agree to abide by any provision of this document, you should not access or use the Services. You may express your comments, feedbacks and suggestions at policies@usaparis.com

2. UPDATES TO TERMS OF USE

Imarketers.net, Inc. reserves the right, without notice and in its sole discretion, to change, discontinue or terminate any of the Services at any time by posting new Terms of Use on the Site. When it does, it will revise the "last updated" date on the policy. You are advised to check from time to time the following URL: http://www.usaparis.com/policies.htm.

Your continued use of the Site or of the Service after we post such changes, or your failure to notify us of any possible disagreement, constitute that you agree to such changes.

3. GENERAL INFORMATION

USAParis.com - Imarketers.net, Inc. is a U.S. corporation registered in the States of Delaware and Florida with a valid business license delivered by the Palm Beach County Tax Collector and with their office situated at 951 Lake Wyman Road, in Boca Raton, FL, USA.

Business hours are obtainable by calling our toll free number:

1-877-21PARIS.

Imarketers.net, Inc. represents the Owners of the vacation rental properties that are listed on the USAParis.com website. These owners are grouped into an Association named USAParis.com, managed by Imarketers.net, Inc. to provide professional assistance to their Tenants.

4. CANCELLATIONS:

You may cancel your booking AT NO CHARGE within 24 hours if you do not agree with any of the terms of the rental contract, policies, and/or our local assistance rider.

After the above 24 hours notice, and before you sign the lease contract, you may cancel your booking with a penalty fee of $99.50

We offer a “satisfaction guaranteed” type of contract for customers who want to be able to cancel their rental after checking in, if dissatisfied, or who want to be able to change their dates.

We offer various Vacation Rental Insurances that cover last minute cancellations, INCLUDING SELF-DECIDED CANCELLATIONS, as well as for medical and family emergencies or flight cancellations due to bad weather conditions and other risks.

As a courtesy only, but with no further commitment, if a Tenant wants to cancel, he may cancel only if a replacement can be found for his rental, i.e., another tenant taking the same dates at the same rate or higher. Tenant will be liable for a cancellation fee as per Schedule 1. The replacement must be at the same rate and for the same number of nights. Any difference will be charged to Tenant in addition to the cancellation fee. Replacements are not guaranteed and under no circumstances can the LANDLORD or legal representative be held responsible for failing to replace tenants in the event of cancellation by the Tenant.

If the replacement is offered at a lower rate than the one paid by Tenant, Imarketers.net, Inc. will ask for approval of the replacement for the Tenant, and the balance will be deducted from the Tenant's refundable balance. If Tenant rejects the offer and no further replacement opportunity exists, Tenant agrees that he will lose the whole amount of his rental. 

Feel free to call our toll free numbers for further information about cancellations and insurances.

Except when you cancel because of one of the circumstances listed above, once you sign the lease agreement, the transaction between you and the Owner whom we represent is deemed final. The lease contract is non-voidable without the mutual consent of both parties, except when force majeure applies to deliver possession of the property.

The lease contract must be signed and returned within 48 hours after you receive it -- typically within 4 business days of your booking.

After the signature of the lease contract, credit card and electronic payments are final and non-reversible. See below the “EXCEPTIONS TO NO REFUND POLICIES”.

Refunds are processed by check, exclusively, within the limits defined here below.

We provide a basic local assistance that is included in your rental cost as defined in a separate rider.

Tenants need to carry with them a cellular phone and provide the cellular phone number to use our local basic assistance. Typically, delays and hardships that may occur if the Tenant does not have a cellular phone with him when he requests our assistance are not eligible for refunds..

To help our customers comply with this, we provide a very inexpensive cell phone rental service with a local number and unlimited incoming calls. Please see http://www.cell-europe.com

You may request additional assistance, at defined costs, but that is not included in your rental cost. Extra charges for additional services you specifically order are clearly defined in the rider with all applicable rates. 

No extra fee or cost can be charged without prior knowledge and consent of Tenants.

The “LANDLORD” is the Owner of the property and /or his legal representative including, but not limited to, Imarketers.net, Inc.

We strongly advise our Tenants to check the hotel rates in the same area, compare with our rates, and ask for advice to fully understand the trade-off.

Additionally, each of our properties listed on VRBO.com (which is the case for almost all of them) benefits from the VRBO FREE guarantee, provided you take the necessary steps to apply. Feel free to ask or see: http://guarantee.homeaway.com/

TERMS OF USE OF OUR LISTED PROPERTIES:

1. Your rental contract is a private rental as opposed to a commercial transaction, i.e., renting a hotel room.
   
   
2. You should take the best care of the premises, the equipment, installations and appliances, and let Imarketers.net, Inc. know without delay by email or by fax, in writing exclusively, about any damage or malfunction. You should also contact your insurance company to seek coverage for risks involved in private vacation rentals, specifically, and traveling to Europe, in general.
   
   
   
3. We respectfully request that you remember that you are staying in someone’s property during your vacation; please treat it responsibly and with the same degree of care as if it were your own.
   
   Your vacation accommodations will be cleaned to quality standards prior to your arrival and after your departure, and you will be responsible for cleaning your unit while you are there and for leaving it in good condition at check-out. Clean and ironed linens are initially set up, and, as the renter, please wash them if and as needed. If requested, we can supply new towels and linens for a fee.

Paper-towels and cleaning products are provided only as a courtesy and are not included in your rental payment. The welcome manual provided in the unit indicates where to find the closest grocery or supermarket. If you check in after regular hours, make sure you bring these items with you.

During your stay, please empty your trash and do not move furniture around.

If you do not clean before leaving, you may incur an extra cleaning charge.

Also, please count your linens and glassware upon arrival and notify us immediately if any is missing to avoid incurring a charge.

If you comply, you’ll receive your full security after check-out.

4. Please respect the neighbors of the building or surrounding houses, and when checking in, try to avoid any unsolicited communication, contact or disturbance. A penalty may apply if the occupancy of the Tenants causes neighbors to complain about them.

PROCESSING REFUNDS

The payment of a real estate property rental with a credit card is an unusual situation, yet very convenient for the rentor. It allows customers both to book easily a vacation rental, and to pay it over time. However, this type of payment, although accepted by UsaParis.com/Imarketers.net Inc,. is subject to very strict limitations.

Make sure that you understand these conditions by reviewing the specific POLICIES applicable to these payments here : http://www.usaparis.com/refund_policies_cc.htm

You agree that the only acceptable way to be refunded is exclusively by check.

Partial refunds for inconveniences must be submitted and agreed upon in writing, exclusively; otherwise, the claim is not actionable.

Refunds are processed within 15 business days and checks are mailed no later than 10 business days after the refund is processed and accepted. However, if the case is complex and needs investigation and/or researches, the processing time may be extended to the reasonable time needed for the additional actions to be taken.

MISCELLANEOUS

1. If, for any reason, you cannot check in during the hours of Schedule 1, you will need to find another accommodation for your first night. Local Assistance is unavailable after the hours specified in the Local Assistance Rider document or if you do not have a cellular phone where you can be reached.
   
   The rider can be reviewed here:
   http://www.usaparis.com/rider.htm
   

2. Typically, our Local Assistance uses voicemail and returns calls at the best possible time when the Tenants can be reached. Note, however, not registering a cellular phone makes supporting the Tenant unlikely.
   

3. Please check the star rating of each property to make sure that it fits your own standards and lifestyle. Seek advice before making a choice if the description is not clear enough. Claims based on wrong assumptions about the standards, size and equipment of the properties are not actionable.
   
4. You are assumed to know how to operate the various appliances of the property, i.e., dishwasher, TV, washers, dryers, locks, etc.
   
5. Assistance at the Premises, even when an appliance, installation or equipment is defective, is not deemed to be immediate. See Rider.
   
6. The term ALL INCLUSIVE guarantees against any further charges without your consent.
   
7. Rates are subject to change without notice, but once you confirm your reservation, the rates and extras quoted become definitive for the time set in the confirmation. If you do not provide a deposit within 24 hours or within any different time period specified in the confirmation document, Imarketers.net, Inc. no longer has to commit to the said prices or hold the property. You will need to re-apply.
   
   
8. Payments may be made by credit cards, checks, cash deposits at U.S. banks, wire transfer or by PayPal with proper identification. 
   
   
9. Damages to the property will be deducted from the security deposit after email notification. A picture will be taken -- if deemed necessary and technically possible. In case of any damages, the security deposit may be raised to the assessed value of the damages. If the security deposit was charged or authorized by credit card and the amount is not sufficient to cover the assessed damaged, the authorization or the charge may be increased accordingly.
   
   Tenants are advised to check for any damage, missing items or malfunction upon arrival and to notify Imarketers.net, Inc. exclusively in writing (emails accepted) within 24 hours of their arrival or risk being held responsible for such deteriorated or missing items.
   
   
10. FOR PROPERTIES WITHOUT LOCKBOXES ONLY

When you need an appointment to secure a key exchange, you must confirm your arrival time 15 days before and re-confirm one hour before you arrive at the apartment. If you are delayed, you will be liable for an extra fee as per Schedule 1 annexed herein and may not be able to access the property without incurring your own risk and expenses.

10. LATE CHECK-OUT: You must leave on the day and hour per your contract. Otherwise, a penalty fee as per the rental agreement will be automatically deducted from your security deposit without further discussion.
    
    
    
11. Key Policy. There will be a charge as per Schedule1 for each key and tag not returned at check-out. In the event you are locked out after business hours, call our emergency numbers, and our agent will contact you. A charge as per Schedule 1 is payable directly to the agent for this service
    
    
12. DAMAGES TO THE PROPERTY
    
    You are strongly advised to get the coverage of a Rental Insurance in order to secure any damages or losses that you may cause voluntarily or involuntarily to the property, including appliances, furniture etc… or damages or injuries that may incur to you during your occupancy, in such a way to be able indemnify the Landlord from any of the consequences. If you decide not to get the protection of an Insurance, these are at your own risk.
    

Tenants must report immediately by email any damage or loss otherwise they may incur the hidden damage penalty. See your Lease Agreement.

13. EXCEPTIONS TO THE “NO REFUND POLICIES”:

REFUNDS MAY APPLY BUT ONLY WITH THE PRIOR WRITTEN CONSENT OF THE LANDLORD or legal representative in the following circumstances :

If there is a technical or legal impossibility to deliver the property prior to or upon the tenant's arrival, the tenant is entitled to a full refund. No further indemnity, however, such as costs of hotel, etc., shall apply.

Whenever Tenant has specifically asked for a “SATISFACTION GUARANTEED” refundable type of contract, call our Customer Service Toll Free for details.

The tenant has the right to cancel this type of lease PROVIDED he checks into the apartment effectively and calls a representative in Paris to apply for a cancellation procedure. This requires providing both valid and documented reasons to the representative and signing a cancellation form detailing them. Arbitrary cancellations are not allowed.

In all other situations when benefitting from such a cancellable contract, the customer can change his dates freely up to 30 days prior to his arrival with a penalty fee of 10% if less than 30 days prior to arrival, provided the dates are available.

Promotional offers are ineligible for the SATISFACTION GUARANTEED program.

Proven malfunctions of appliances are refundable under the conditions defined in Schedule 1.

Not being able to operate an appliance is not a malfunction; that circumstance may be resolved by calling our Local Assistance without charge.

However, if a Tenant requests assistance at the apartment where a technician is required and, subsequently, the appliance is, in fact, found to be working properly, the request will be deemed inappropriate, and this may result in a charge. See Local Assistance Rider.

Cleaning related issues are not deemed major issues and are resolved exclusively by sending the cleaning team again. Tenant is entitled to the indemnity specified in Schedule 2.

If there is a major technical problem at the property that cannot be fixed immediately and the tenant chooses to stay, he will be entitled to a partial refund only if agreed upon in writing.

MINIMUM STAY

Minimum stay is typically 3 nights. Exceptions may occur without notice, especially during the Holidays and customers who envisage stays of less than 5 nights should contact us first to get confrimation of avialbility. The fact that no minimum stay is posted on a property webpage does not imply that the property can be rented for any duration.

LIMITATION OF RESPONSIBILITY

Our Company is offering a vacation rental insurance that covers most of the inconveniences, troubles and hazards that may occur during the occupancy of the properties. It is highly recommended to subscribe to such insurance, while you are hereby notified that Usaparis.com/ Imarketers.net are acting as representatives of the Owners of the Properties, and not as Owners themselves. Therefore the responsibility of our Company towards customers is stictly limited to the indemnification effectively obtained by us from the Owners in case the Owner fails to deliver the property partially or totally, or in good condition, or in any other circumstance that would create a hardship on the use of the property, a personal damage, injury or loss to the Tenants/Customers.

DISCLAIMER FOR LATE ARRIVALS

Late arrivals are at the own risk and under the sole responsibility of Customers/Tenants that are hereby notified that we do not secure any assistance to arrivals occurring after 6 PM (18.00 hours), whatever the difficulty, hardship or obstacle. Late arrival Customers/Tenants are encouraged to secure alternate accommodations or backup solutions as we are likely not able to assist them in case of difficulty during check-in.

Difficulties, inconveniences and dysfunctions occurring during a late check-in are not eligible for refunds.

ANNEX

SCHEDULE 1 – PENALTIES FOR BREACH OF AGREEMENT - COST OF EXTRA SERVICES IF ORDERED BY CUSTOMER AND NOT INCLUDED IN BASIC LOCAL ASSISTANCE.

1. Scheduled appointments to deliver the property and the keys (properties have a lockbox situation unless stated otherwise): EUR 60
2. Late arrival of tenant fee when meet and greet service is required by tenant or when an appointment is scheduled at the property (most of our properties do not require an appointment and have a lockbox situation instead): EUR 50 for the first hour + EUR 35/hour for following.
   This fee applies if tenant is late and does not call one hour before his scheduled arrival to re-schedule.
3. CHECK IN TIME AND PENALTIES: Check in time is 1 PM and after but not later than 21.00 or 9 PM or earlier than 8 AM.  If you arrive later, and it results in a claim from the co-occupants of the building, a penalty of EUR 150 may apply and be deducted from the Security Deposit.
4. Check out time: before 10 AM
5. Late Check out fee: if not stipulated in your lease agreement, EUR 100 for the first hour and EUR 50 for each extra hour. This fee applies automatically and will be deducted from tenant's security deposit.
6. Cancellation fee of lease contract if a replacement is found at same rate (not guaranteed):  EUR 150 - otherwise full amount of rental is due.
7. Moving furniture around penalty : EUR 150 + damages if they occured
8. Assistance at the property when required by tenant and not caused by a faulty device, lock or appliance: See Local Basic Assistance Rider.
9. Assistance over the phone outside business hours:  See Local Basic Assistance Rider.
10. Assistance to open the door in case of loss of keys:   See Local Basic Assistance Rider.
11. Loss of keys or un-returned keys: EUR 150 per key unless specified differently in lease agreement.
12. HIDDEN DAMAGE PENALTY FEE: Minimum EUR 200 on top of cost of repair and cost to management for the repair notwithstanding indemnifications for inconveniences to tenants or indemnification for other consequences such as loss of rents or lawsuits.
    
    
13. Do not use U.S. appliances - even with adapters!!! Ask for advice because these appliances may cause major damages to the electrical installation.

MINIMUM PENALTY FOR PLUGGING IN U.S. APPLIANCES INTO THE ELECTRICAL INSTALLATION OF THE APARTMENT AND CREATING A BREAKDOWN OR DAMAGE: EUR 200

SCHEDULE 2 : 

MAXIMUM ALLOWANCES FOR REFUNDS DUE TO INCONVENIENCES

Claims for higher amounts are not actionable. The service must be part of your rental agreement to be eligible for a refund. Please check the property webpage to see which appliance and service is available and which one is not. This will determine the eligibility of your claim.

NO INTERNET CONNECTION during your whole stay: EUR 30 maximum refund
NO TELEPHONE: EUR 30 maximum refund
NO TV: EUR 30 maximum refund
NO WASHER and/or DRYER: EUR 50 maximum - unless the linen was taken care of by our crew
ANY OTHER APPLIANCE: EUR 10 maximum refund
OFF STREET PARKING: EUR 30 maximum refund
ANY OTHER AMENITY OR FACILITY OR INCONVENIENCE: EUR 50 maximum

LATE CLEANING INDEMNITY: EUR 50 – EXCLUSIVELY AFTER CHECK-IN TIME MENTIONED ON LEASE. No other situation (such as early arrival of Tenant) is deemed “Late Cleaning”

The total of refunds for the above inconveniences added together cannot exceed 10% of the rental amount.

December 23rd, 2009 Revision